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Napleton Downtown

Reviews

See What Others Are Saying
About Napleton Downtown

Bee Michele
Bee Michele
a month ago
I can’t say enough good things about my experience with Eric Elem! I was just driving past the dealership when a car caught my eye, and something told me to stop in. From the moment I walked through the doors, I was greeted with warm smiles and exceptional customer service. Eric went above and beyond to make me feel comfortable and supported every step of the way. Despite the challenges with my credit history, Eric…
Michael Shenberger
Michael Shenberger
a month ago
I went to Napelton today for an oil change and a tire rotation I had a 7am appointment. I was out at 755am. My service advisor was Hector who's very thorough and an all around nice person. The waiting room was very comfortable and they offered an array of beverages. They also gave me a complimentary car wash Everybody I dealt with was just wonderful. This is a 10 star business
Robbie McClain
Robbie McClain
7 months ago
My experience here was nothing short of incredible. There were a few bumps along the way due to simple miscommunication, but the team was quick to apologize and went above and beyond to fix the issue and ensure I left completely satisfied. For the past three years, I’ve been stuck with a lemon that caused me significant financial and mental stress. Thanks to this dealership and Darrin, I not only got a great deal on…
Rebecca Robinson
Rebecca Robinson
3 months ago
Recently, I purchased my second car from this dealership and I could not be more pleased with my experience. Allen Washington in sales and Al in finance both worked out a deal and I am so grateful. Amazing service! If you are looking for a vehicle please go see them today. They'll take care of you for sure.
A clear, direct, and trustworthy scene focused on a vehicle trade-in at Napleton Downtown Chicago. A diverse customer (e.g., a male or female, any ethnicity, looking confident) is handing over the keys to their well-maintained pre-owned vehicle to a friendly, professional Napleton staff member (wearing clean, branded attire). The staff member accepts the keys with an open, transparent gesture, conveying a fair and honest exchange. The scene highlights the direct interaction and the physical representation of the trade-in, without any digital screens in focus. The background is a modern, clean dealership appraisal bay or outdoor lot, subtly showing other vehicles. The overall mood is practical, honest, and reassuring. Professional, crisp lighting, high resolution.

We'd Love to hear about your experience!

At Napleton Downtown, your satisfaction is our priority. Please take a moment to rate your experience with us. Your feedback helps us improve and provide top-notch service. We love hearing from happy customers, but if anything didn't meet your expectations, let us know. We're here to make things right and ensure your satisfaction. We look forward to serving you again.