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Napleton Downtown

Reviews

See What Others Are Saying
About Napleton Downtown

Shanice Sardin
Shanice Sardin
a month ago
I had a great experience working with Yancy. Even though things didn’t work out the way we hoped, he truly went above and beyond to help me throughout the process. He was patient, professional, and genuinely did everything he could to get the best outcome. I really appreciated his honesty and effort. I would definitely recommend him to anyone looking for a car!
Yolanda Hanna
Yolanda Hanna
a month ago
Yesterday, I took my car to Napleton for an oil change, and to have tires replaced. I was working with Todd who was friendly, and I knew I was in good hands explaining that after purchasing tires at Walmart, the person there told me that all my lugnuts were all stripped, which was preventing him from putting on my tires. Todd, assured me that he was going to be able to help, and even better,…
Robbie McClain
Robbie McClain
11 months ago
My experience here was nothing short of incredible. There were a few bumps along the way due to simple miscommunication, but the team was quick to apologize and went above and beyond to fix the issue and ensure I left completely satisfied. For the past three years, I’ve been stuck with a lemon that caused me significant financial and mental stress. Thanks to this dealership and Darrin, I not only got a great deal on…
Bee Michele
Bee Michele
5 months ago
I can’t say enough good things about my experience with Eric Elem! I was just driving past the dealership when a car caught my eye, and something told me to stop in. From the moment I walked through the doors, I was greeted with warm smiles and exceptional customer service. Eric went above and beyond to make me feel comfortable and supported every step of the way. Despite the challenges with my credit history, Eric…
A clear, direct, and trustworthy scene focused on a vehicle trade-in at Napleton Downtown Chicago. A diverse customer (e.g., a male or female, any ethnicity, looking confident) is handing over the keys to their well-maintained pre-owned vehicle to a friendly, professional Napleton staff member (wearing clean, branded attire). The staff member accepts the keys with an open, transparent gesture, conveying a fair and honest exchange. The scene highlights the direct interaction and the physical representation of the trade-in, without any digital screens in focus. The background is a modern, clean dealership appraisal bay or outdoor lot, subtly showing other vehicles. The overall mood is practical, honest, and reassuring. Professional, crisp lighting, high resolution.

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At Napleton Downtown, your satisfaction is our priority. Please take a moment to rate your experience with us. Your feedback helps us improve and provide top-notch service. We love hearing from happy customers, but if anything didn't meet your expectations, let us know. We're here to make things right and ensure your satisfaction. We look forward to serving you again.